Returns and refunds

Last Updated: 28 October 2026

At Ingrid Solan Painting, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, please review our Returns & Refunds Policy below.

Your Right to Cancel

If you have purchased artwork through our website, you have the right to cancel your order and return the item within 14 days of receiving it, in accordance with UK consumer protection laws.

To exercise your right to cancel, please contact us within the 14-day period and provide your order details.

Eligibility for Returns

To qualify for a return and refund:

• The artwork must be returned within 14 days of notifying us of your cancellation.
  
  
• The artwork must be in its original condition.
  
  
• The artwork must not be damaged, altered, or used.
  
  
• The artwork should be returned in its original packaging where possible.
  
  
• Proof of purchase may be required.
  

How to Return an Item

To request a return, please contact us through the contact page on our website with:

• Your name
  
  
• Order number
  
  
• Details of the artwork purchased
  
  
• Reason for return (optional)

Return instructions will be provided once your request has been received.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning the artwork.

We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost or damaged during return transit.

Damaged or Faulty Artwork

If your artwork arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include:

• Photographs of the artwork
  
  
• Photographs of the packaging
  
  
• A description of the damage or fault
  

Where appropriate, we will offer:

• A replacement
  
  
• A repair
  
  
• A refund
  

in accordance with your statutory consumer rights.

Refund Processing

Once the returned artwork has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned item or receiving evidence that the item has been returned.

Shipping costs may only be refunded where required by law or where the item is faulty, damaged, or supplied incorrectly.

Non-Returnable Items

The following items are generally non-returnable unless they are faulty or damaged:

• Commissioned or personalised artwork
  
  
• Custom-framed artwork made to your specifications
  
  
• Products specifically created or modified at the customer's request

Your statutory rights remain unaffected.

Commissioned Artwork

Due to the bespoke nature of commissioned artwork, deposits and payments for commissioned pieces are generally non-refundable once work has commenced.

Specific terms for commissioned projects will be agreed in writing before the commission begins.

Contact Us

If you have any questions about returns or refunds, please contact us through the contact form on our website:

Ingrid Solan Painting

Website: www.ingridsolan-painting.com

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.