Shipping and delivery

Last Updated: 28 October 2026

Thank you for shopping with Ingrid Solan Painting. We take great care in packaging and delivering each artwork to ensure it arrives safely and in excellent condition.

Processing Times

All orders are typically processed within 3 working days of receiving payment.

For commissioned pieces, custom-framed artwork, or special orders, processing times may be longer. Estimated completion and dispatch dates will be communicated directly to you.

Orders are not processed or dispatched on weekends or public holidays.

UK Shipping

We currently ship throughout the United Kingdom using trusted delivery services, including Royal Mail and reputable courier partners.

• Standard dispatch: within 3 working days
  
  
• Tracking information will be provided where available
  
  
• Delivery times may vary depending on the destination and courier service
  

International Shipping

We are pleased to ship internationally.

International shipping costs vary depending on the destination, size, and weight of the artwork. Please contact us before placing your order for a shipping quotation if one is not provided at checkout.

Customers are responsible for:

• Import duties
  
  
• Customs charges
  
  
• Local taxes
  
  
• Any additional fees imposed by the destination country
  

We recommend checking with your local customs authority before purchasing.

Packaging

All artworks are carefully packaged using appropriate protective materials to minimise the risk of damage during transit.

Original paintings, canvases, and framed artworks receive additional protection to ensure safe delivery.

Delivery Delays

While we aim to deliver all orders within estimated timeframes, delivery dates cannot be guaranteed.

We are not responsible for delays caused by:

• Postal or courier services
  
  
• Customs inspections
  
  
• Severe weather conditions
  
  
• Transport disruptions
  
  
• Circumstances beyond our reasonable control
  
  

Damaged Deliveries

If your order arrives damaged:

1. Take photographs of the packaging and artwork immediately.
   
   
2. Contact us within 48 hours of delivery.
   
   
3. Retain all original packaging materials until the matter has been resolved.
   
   
4. We will work with you and the delivery provider to find an appropriate solution.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us as soon as possible.

We will liaise with the courier to investigate and provide updates on the status of your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses supplied by the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us through the contact form on our website:

Ingrid Solan Painting

Contact Us

Important: Ownership of artwork transfers to the customer upon successful delivery to the shipping address provided at checkout.